Shipping policy

At ZITOONE, every order is prepared with care. From the moment you place your order to the time it arrives at your door, we’re committed to making your experience as smooth and reliable as possible.

Here’s what you need to know about our shipping and delivery process.

WHERE WE SHIP

We currently ship orders across Canada and the United States.

We’re always looking for ways to bring ZITOONE to more places, so stay tuned as we continue to expand our shipping options.

FREE SHIPPING

Canada : Enjoy free shipping on orders over $150.

Your final shipping cost will be calculated automatically at checkout based on your postal code and order total.

ORDER PROCESSING

Every ZITOONE order is carefully packed and prepared for shipment from our warehouse in Quebec.

Orders are generally processed within 2–4 business days. Please allow additional processing time during high-volume periods, particularly around November and December.

DELIVERY TIMES

Once your order has been shipped, estimated delivery times are:

  • Canada: 3–7 business days

  • USA: 4–8 business days

Please note that these timeframes are estimates and are not guaranteed. Weather conditions, carrier delays, remote locations, and increased holiday volumes may occasionally extend delivery times by up to two additional weeks.

Need your order sooner? If your order is time-sensitive, contact us at contact@zitoone.com before placing your order, and we’ll do our best to accommodate your request.

ORDER TRACKING

Once your order leaves our warehouse, you’ll receive a shipping confirmation email containing your tracking information.

You can use the tracking number to follow your package and stay updated on its delivery progress.

DELAYS, LOST OR DAMAGED PACKAGES

We carefully inspect and package every order before it leaves our warehouse. However, once your package has been handed over to the shipping carrier, delivery is outside of our direct control.

Delayed Orders

Carrier delays can occasionally occur due to weather, high shipping volumes, or other unforeseen circumstances. Unfortunately, we cannot guarantee delivery dates once an order is in transit.

Lost or Damaged Packages

If your package arrives damaged or you believe it has been lost, please contact us at contact@zitoone.com within 24 hours of delivery.

For damaged orders, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the package and/or damaged products

Our team will review the situation and work with you to find the best possible solution.

Thank you for choosing ZITOONE. we truly appreciate your support and look forward to delivering a little taste of our passion straight to your door.